Reminders
A message to the customer the day before. Fewer appointments that fall through.
The problem
An appointment nobody turns up to costs the hour and the drive. And it counts double, because somebody else could have had that hour.
A no-show costs the hour and the drive. The reminder goes out the day before, with time and address; the customer confirms or reschedules with one word. You know in the morning who is coming.
How it runs
- 1
The appointment is set
From your calendar or your booking software.
- 2
A message the day before
With time and address — not just "you have an appointment tomorrow".
- 3
The customer answers with one word
Confirm or reschedule. Answers that are not clear expressly do not count as a confirmation.
- 4
In the morning you know who is coming
And can still fill the free hour instead of losing it.
What is verified
- ✓Workflow validator: 0 errors, 0 warnings
- ✓15 of 15 steps, both triggers checked separately
- ✓Tested against 9 appointment shapes and 19 reply shapes
- ✓An unclear reply is never counted as a yes — it goes to you
Not proven yet: Not yet run against a live calendar with real appointments.
Who this is for
- ·Practices, studios and workshops with appointments
- ·Trades with on-site visits
For appointments made the same day, a reminder the day before does nothing.
Common questions
What if the customer does not answer at all?
The appointment stands and counts as unconfirmed. No answer is never treated as a yes.
Does the reminder go by text or email?
Whatever reaches your customers. Both are possible; which one is decided in the audit beforehand.
Does the flow move appointments itself?
No. It takes the request and passes it to you.
What it costs
A fixed price after a short audit, in writing beforehand — because the cost depends on what the flow replaces at your place. No hourly rates.